Please note we do not offer refunds on returned items.
Returned & exchange items will be issued as a STORE CREDIT for the value of item. Shipping costs are not refundable. You will however receive free shipping discount on your next order. We cannot always guarantee that we will have a different size or colour in stock to exchange. Items must be return to Sams Jewellery Box within 14 days of delivery from received date as no exchanges will be accepted after 14 days.
Please no exchanges/returns on top of already exchanged/returned items.
*store credits are only valid for 6 months from the time of issue.
firstname.lastname@example.org prior to sending an exchange back to be given the return address. Please do not send items back without emailing us and providing your order number- we need to check over the order to make sure its eligable for exchange!
Exchanges must be received in original condition – bagged, unworn, unwashed, with all tags attached.
Please send back invoice/receipt with item.
Items not received in their original condition will automatically be returned to the customer and will not be eligible for exchange.
Items which smell of perfume/deodorant/sweat or have makeup or tanning marks or evidence of being washed will not be accepted. Please beware of this while trying on your garments.
We do not reimburse for return/exchange shipping costs.
Sams Jewellery Box reserves the right to reject an exchange if it is not in its original condition or within the required return period. Please note- should your exchanged item not meet our Exchange/Refund Policy it shall be returned to you, in which case you will be liable for the return postage cost.
For Safety/ Hygiene purposes, the following cannot be returned:
We recommend using Australia post pre-paid bags with tracking. We are not responsible for anything that goes missing in post.
Items purchased during sale periods will NOT be eligible for an exchange.
For any queries on this please contact us at email@example.com
Exchanges are processed within 3 business days of receiving your return a confirmation of your store credit will be emailed when completed.